Tech21 are a supplier of sophisticated smartphone and tablet protective cases, and they boast a number of big retail clients, including Apple. With their own scientific laboratory, Tech 21 are leading innovators in the field of impact protection technology. They have successfully combined the latest scientific breakthroughs and cutting edge materials with their eye for stylish design, to produce a range of unique and desirable premium products. Before approaching Lexel they were already operating a Magento e-commerce store, but they were experiencing several problems and longstanding technical issues. These problems posed a serious risk to the continuing success and reputation of their business, and Tech21 needed urgent help.
Lexel stepped in and immediately began to provide the critical support and assistance that Tech21 so urgently required. We set to work resolving their long outstanding core issues, as well as putting into place an effective Magento support and development service that they could rely on. We ensured that we listened to and addressed their needs, and we're always on hand to answer any queries or concerns.
Lexel have been providing support for more than three months now, and we're proud to report that Tech 21 are extremely pleased with the level of service that we offer. With our help, they're able to present to their customers a professional store front, which maintains the reputation of their brand and enables them both to retain existing clients and to win new customers.